Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the MonkeyMart Services website ("Website") and the purchase of products and services offered through it.

Throughout these Terms, "MonkeyMart", "MonkeyMart Services", "we", "us", and "our" refer to MonkeyMart Services. "You" and "your" refer to the customer or user of our Website.

By creating an account, accessing our Website, or purchasing a product or service from MonkeyMart, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Website or purchase our products.

These Terms apply to all digital products and services offered through MonkeyMart, including, where applicable:

• Digital software and tools
• License keys and digital licenses
• Digital accounts
• Game-related products
• Digital content
• Other products or services made available through our Website

2. Eligibility and User Accounts

You are responsible for providing accurate and current information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs through your account.

You must not:

• Create an account using false or misleading information.
• Share, sell, transfer, or provide unauthorized access to your MonkeyMart account.
• Attempt to gain unauthorized access to another user's account.
• Use our Website or services for fraudulent, unlawful, or abusive purposes.

We reserve the right to suspend or terminate accounts where reasonably necessary to protect our Website, customers, services, or business.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions and information displayed on our Website are accurate.

However, certain products may have specific requirements, compatibility limitations, usage restrictions, or other conditions. It is your responsibility to review the relevant product information before completing a purchase.

Product availability, features, pricing, and other information may change from time to time.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws.

4. Digital Delivery

Most products sold through MonkeyMart are delivered digitally.

Depending on the product, delivery may take place through:

• Your MonkeyMart account
• Email
• An automatically generated license key or download
• Discord or another designated support channel
• Another delivery method specified on the relevant product page

You are responsible for ensuring that the information provided during checkout, including your email address where applicable, is accurate.

While we aim to provide digital products as quickly as possible, delivery may occasionally be delayed due to technical issues, payment verification, security checks, or circumstances outside our reasonable control.

5. Software, License Keys, and Digital Products

Where a product includes a software license, license key, or other form of digital access, you receive only the rights specifically granted with that product.

Unless explicitly stated otherwise, you may not:

• Sell, rent, sublicense, transfer, or redistribute the product or license.
• Share access with unauthorized third parties.
• Reproduce, copy, or commercially exploit the product without authorization.
• Modify, reverse engineer, or attempt to circumvent technical protections where prohibited by applicable law.
• Use the product for unlawful, fraudulent, harmful, or abusive purposes.

Additional terms, license agreements, or product-specific conditions may apply to certain products.

6. Digital Accounts

Certain products sold through MonkeyMart may include access to digital accounts.

Unless explicitly stated otherwise, customers must not:

• Share account access with unauthorized third parties.
• Resell or transfer an account where prohibited by the product terms.
• Modify account information in a way that prevents us from reasonably investigating a delivery or access issue.
• Use an account for fraudulent, abusive, or unlawful purposes.

Once account access has been successfully delivered and the customer has accessed or modified the account, resolving disputes may become more difficult.

If you experience an issue with a delivered account, please contact our support team through our Discord server as soon as reasonably possible.

7. Payments

We offer various payment methods, which may include:

• Credit and debit cards
• PayPal
• Cryptocurrency
• Apple Pay
• Google Pay
• Other payment methods made available at checkout

Payments are processed through third-party payment providers.

By submitting a payment, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

We reserve the right to delay, reject, cancel, or review an order where reasonably necessary to prevent fraud, unauthorized transactions, or other security concerns.

8. Right of Withdrawal and Digital Content

Consumers may have a statutory right to withdraw from certain online purchases within the applicable cooling-off period.

However, where applicable law permits, the right of withdrawal for digital content may be lost once delivery or access begins, provided that the required legal conditions have been met.

Where required, before immediate delivery of digital content begins, we may ask you to:

• Expressly consent to immediate delivery or access; and
• Acknowledge that you may lose your applicable right of withdrawal once delivery or access begins.

Where required by law, confirmation of this consent and acknowledgement will be provided in the relevant order confirmation or another durable format.

Nothing in these Terms is intended to remove or limit any mandatory consumer rights that apply to you.

9. Refunds

Refund requests are handled in accordance with our Refund Policy.

Due to the nature of digital products, refunds are generally not available once a product has been successfully delivered, accessed, activated, redeemed, or used, except where:

• A refund is required by applicable law; or
• A refund is approved in accordance with our Refund Policy.

If you experience an issue with a purchase, please contact our support team through our Discord server and open a support ticket so we have an opportunity to investigate and resolve the issue.

10. Technical Issues and Support

If you experience a technical problem with a purchased product, please contact our support team through our Discord server.

Where appropriate, we may attempt to resolve the issue through:

• Troubleshooting
• Technical assistance
• Product replacement
• Alternative access or delivery
• Another reasonable solution

If an issue cannot reasonably be resolved, the matter may be reviewed in accordance with our Refund Policy and applicable law.

11. Prohibited Conduct

When using MonkeyMart, you must not:

• Engage in fraudulent or deceptive activity.
• Attempt to bypass payment, security, or access controls.
• Use stolen, unauthorized, or fraudulent payment methods.
• Interfere with the operation or security of our Website.
• Attempt to gain unauthorized access to systems, accounts, or services.
• Abuse our support systems or staff.
• Use our products or services for unlawful purposes.
• Violate applicable laws or regulations.

We may take reasonable action against users who violate these Terms, including suspension or termination of access.

12. Suspension and Termination

We reserve the right to suspend or terminate access to a MonkeyMart account, product, or service where reasonably necessary.

This may include situations involving:

• Fraud or suspected fraudulent activity
• Unauthorized payment activity
• Abuse of our services or support systems
• Unauthorized sharing, resale, or transfer of products
• Violations of these Terms
• Security concerns
• Unlawful activity
• Fraudulent or abusive chargebacks or payment disputes

Where appropriate and required by applicable law, we will provide notice of such action.

Suspension or termination does not affect any rights you may have under applicable law.

13. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact our support team through our Discord server before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate legitimate issues and resolve them where possible.

If a payment dispute or chargeback is found to involve fraud, abuse, or an attempt to retain a successfully delivered product without payment, we may suspend or terminate the associated MonkeyMart account and restrict future purchases.

Nothing in this section limits your right to initiate a legitimate payment dispute or exercise any rights available to you under applicable law.

14. Third-Party Services

Our Website, products, or services may rely on or interact with third-party providers, platforms, payment processors, software, or services.

Those third parties may have their own terms, privacy policies, and usage requirements.

MonkeyMart is not responsible for third-party services outside our reasonable control.

15. Intellectual Property

Unless otherwise stated, the content, branding, graphics, design elements, text, and other materials available on the MonkeyMart Website are owned by or licensed to MonkeyMart Services.

You may not copy, reproduce, distribute, modify, or use our intellectual property without prior authorization, except where permitted by applicable law.

Third-party names, trademarks, logos, and brands remain the property of their respective owners.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our Website and products are provided on an "as is" and "as available" basis.

We do not guarantee that our Website or products will always be uninterrupted, error-free, or available at all times.

Nothing in this section excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, MonkeyMart Services shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, our Website, products, or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to limit any mandatory consumer rights.

18. Changes to Products and Services

We may update, modify, replace, suspend, or discontinue products or services where reasonably necessary.

Where applicable law requires notice, continued access, updates, remedies, or other protections for customers who have already purchased a product or service, those legal obligations will continue to apply.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Netherlands.

If you are a consumer, nothing in these Terms is intended to deprive you of mandatory consumer protection rights that apply under the laws of your country of residence.

20. Changes to These Terms

We may update these Terms from time to time.

When changes are made, the updated version will be published on our Website and the "Last updated" date will be revised.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of our Website or services after updated Terms take effect may constitute acceptance of the updated Terms, where permitted by applicable law.

21. Contact and Support

If you have questions about these Terms, an order, or a product purchased through MonkeyMart, please contact our support team through our Discord server.

For order-related issues, please open a support ticket and provide the relevant order information so our team can assist you.

MonkeyMart Services